TECHNICAL CUSTOMER SERVICE

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Our Client Representative and Consulting Services at BSTRV are designed to cater to the needs of the most discerning clients and large-scale projects. This service is well-suited for major private real estate developments, recreational complexes, hotels, condominiums, office buildings, and other commercial properties.

With vast experience in all aspects of real estate development and possessing the necessary competencies and knowledge of our most experienced and professional team members, we offer the service of a technical client representative, or client service. In this role, we act on behalf of the client, safeguarding their interests. Our team is responsible for conducting tenders for selecting contractors for design, construction, and overseeing supplies. In certain cases, we engage renowned designers if the project's marketing requires brand recognition. This approach is also necessary due to varying certification requirements in different countries.

We can propose a hybrid project management model where our company handles design work and supplies finishing materials, furniture, lighting, and decor, while the general construction contractor is selected from local companies through a tender process. This model ensures complete control over the project's execution while complying with local construction laws and regulations.

In our technical client representative service model, clients receive direct contracts for supplies from manufacturers of finishing materials, furniture, lighting, and decor, securing the best prices without intermediaries. At the same time, clients benefit from our full support in accompanying the design, supply management, construction management, and control over timelines and finances.

This service ensures that our clients not only receive the best terms and prices for their projects but also benefit from our expertise in project management and execution. This comprehensive approach guarantees that every aspect of the project, from conception to completion, adheres to the highest standards of quality, efficiency, and client satisfaction.

• Representing the Client's Interests: The technical customer acts on behalf of the client, ensuring that all aspects of the project meet the client's requirements and expectations.
• Coordination and Control: The technical customer manages all aspects of the project, including planning, budgeting, quality control, adherence to timelines, and communication among all project participants.
• Technical Expertise: The technical customer possesses technical expertise and experience in the relevant field, which enables them to effectively address technical issues and problems as they arise.
• Risk Management: They are also responsible for identifying, analyzing, and managing the project's risks, preventing potential problems before they occur.
• Contract Management: This involves preparing tender documentation, selecting contractors, concluding contracts, and overseeing their execution.
• Compliance with Legislation: The technical customer ensures that the project complies with all applicable laws, standards, and regulations.
• Communication: Effective management of communications between all stakeholders of the project, including the client, contractors, suppliers, and regulatory bodies.